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Information to you 

Here you can get advice and recommendations on how to make the best choices of software and cloud services and how to purchase them. 

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➡️  Purchasing

➡️  Guidance

Usable links

🔗   Support regarding software and cloud services (only in Swedish)

My Atea

Simplify your working day and dialogue with us in our customer portal My Atea. You can, among other things, create an error report and follow the current status of your case.

eShop

Find over 250,000 IT products, licenses, cloud solutions and related services in our eShop. For example, you can see stock balances and compare products.

Purchasing

How do I, as a new customer, purchase software and cloud services from Atea?

Contact customer service via ateasoftware@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely:

  • Which software or cloud service you are interested in
  • Organization number
How do I, as an existing Atea customer, purchase new software or new cloud services?

You can make new purchases of software and cloud services in Atea eShop if you have previously purchased cloud services through Atea Cloud Portal. Log in to your account to complete the order. If you do not have an account in eShop, you can apply for one here: Become a customer on Atea eShop. If you cannot find the software or cloud services you want, you can contact customer service via ateasoftware@atea.se and we will help you.

How do I extend existing agreements with additional cloud services?

You can extend existing cloud services in My Atea if you have previously purchased cloud services through Atea Cloud Portal. Log in to your account to complete the order. If you cannot find the cloud services you want, you can contact customer service via ateasoftware@atea.se and we will help you.

 

Guidance

Can I get advice or price information about software and cloud services?

Please create a case in the form for Support regarding software and cloud services or contact customer service via ateasoftware@atea.se if you need advice or price information. Note that we never provide price information over the phone.

I would like a specification for software or cloud services that I have purchased, can you help with that?

Contact customer service via ateasoftware@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely:

  • Order number
  • Possibly case number
  • Item name
What licensing rules apply to software and cloud services?

The licensing rules vary depending on the software or cloud service in question. Contact customer service via ateasoftware@atea.se and we will help you.

Can I renew my software license agreements through Atea?

Contact customer service via ateasoftware@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely:

  • Manufacturer
  • When the existing agreement expires
  • Possibly previous order number

 

How do I get technical support for my software or cloud services?

We refer to the respective manufacturer for technical support.

How can I find the software or cloud service I am looking for?

You can find various software and cloud services in Atea eShop. If you cannot find what you are looking for, you can contact customer service via ateasoftware@atea.se and we will help you.

How can I get a summary of purchased software licenses and cloud services?

You can find your purchased software licenses in My Atea. If you cannot find what you are looking for, you can contact customer service via ateasoftware@atea.se and we will help you.

Can I get help with inventorying our installed software and cloud services?

Yes, we offer consulting support to inventory those software and cloud services you have installed today. Contact customer service via ateasoftware@atea.se and we will help you.

 

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