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Information to you

If you have a printer with a service agreement with us, you can find frequently asked questions and answers here.

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➡️  Purchasing and Guidance

➡️  Order and Delivery

➡️  Invoice

➡️  Error reporting

➡️  Returns and Claims

➡️  Agreements and Account

Usable links

🔗  Toner Order for your Printer (only in Swedish)

🔗  Error Reporting and Repair Products

My Atea

Simplify your working day and dialogue with us in our customer portal My Atea. You can, among other things, create an error report and follow the current status of your case.

eShop

Find over 250,000 IT products, licenses, cloud solutions and related services in our eShop. For example, you can see stock balances and compare products.

Purchasing and Guidance

I want to purchase a printer with a service agreement from Atea, how do I do that?

Contact customer service via chat or kundtjanst@atea.seand we will help you find the right contact to discuss your needs and how we can best meet them.

How do I purchase extra toners for my printer with a service agreement (in addition to the automatic toner delivery)?

You can purchase extra toners at an additional cost via this form Toner Order for our Printer (only in Swedish).. If you have questions, contact customer service via chat or kundtjanst@atea.se and we will help you.

How do I purchase toners for my printer with a service agreement when automatic toner delivery is not included?

You can purchase toners via this form Toner Order for our Printer (only in Swedish). Note that if you have agreed that toners should be sent automatically upon a toner alert, you should not order via this page. The package should be marked with the serial number and location unless otherwise is agreed.

If you have questions, contact customer service via chat or kundtjanst@atea.se and we will help you.

How can I purchase consumables for my printer?

You can purchase consumables for many printers in Atea eShop. If you cannot find what you are looking for, you can contact customer service via chat or kundtjanst@atea.se and we will help you.

 

I would like a specification for a printer, can you help me with that?

You can find product specifications for many printers in Atea eShop. On each product page, the specification is available and can be downloaded as a PDF. If you cannot find the product specification in Atea eShop, you can contact customer service via chat or kundtjanst@atea.se and we will help you.

How do I know when my printer with a service agreement alerts?

When alerts occur depends on the printer model and the type of agreement you have. When the agreement was established, you should have received information about the alert level on your printer with a service agreement. Contact your agreement manager to find out what applies.

 

Order and Delivery

I want to change the delivery address for my printer order, how do I do that?

Contact customer service via chat or kundtjanst@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely:

  • Order number for the order you want to change the address for
  • New delivery address

Note that once the order is received and confirmed by Atea, we cannot guarantee that we can change the delivery address.

I want to change the delivery address for my toner order, how do I do that?

Contact customer service via chat or kundtjanst@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely:

  • Serial number for the printer you want to change the delivery address for
  • Order number for the order you want to change the address for
  • New delivery address

Note that once the order is received and confirmed by Atea, we cannot guarantee that we can change the delivery address.

How do I cancel my entire order for a printer with a service agreement?

Contact customer service via chat or kundtjanst@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely:

  • Order number for the order you wish to cancel

Note that once the order is received and confirmed by Atea, we cannot guarantee that we can cancel your order.

Where is my printer delivery?

You can see the status of your delivery in My Atea. If you do not get an answer to your question, you can contact customer service via chat or kundtjanst@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely:

  • Order number

 

Where is my toner delivery?

Contact customer service via chat or kundtjanst@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely:

  • Serial number for the printer you are missing toner for or
  • Order number for the missing toner
Can I see who received and signed for my printer or toner delivery? 

Contact customer service via chat or kundtjanst@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely: 

  • Serial number for the printer the delivery belongs to or 
  • Order or invoice number 
I received an incorrect toner delivery, what do I do now?

Contact customer service via chat or kundtjanst@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely:

  • Order number
  • What is incorrect
  • A picture of the toner and the delivery note
 I received an incorrect delivery of my printer with a service agreement, what do I do now?

Contact customer service via chat or kundtjanst@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely:

  • Order number
  • What is incorrect
  • A picture of the printer and the delivery note

 

Error Reporting

How do I get help with repairing my printer?

You can register your repair case in My Atea. If you do not have an account in My Atea, you can apply for one here: Become a customer on Atea eShop. If you do not use My Atea, you can register your repair case here Error Reporting and Repair Products.

I want to report a fault with a printer with a service agreement, how do I do that?

You can report a fault with your printer in My Atea. If you do not have an account in My Atea, you can apply for one here: Become a customer on Atea eShop. If you do not use My Atea, you can register your fault report here Error Reporting and Repair Products.

I want to report transport damage to my printer, how do I do that?

Contact customer service via chat or kundtjanst@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely:

  • Order number
  • Written description of the transport damage
  • A picture of the transport damage
  • Pictures of the inner and outer packaging
  • Comment on whether the damage was noted by the driver upon delivery

 

Agreements and Account

I want to move my printer, how do I do that?

It is important that you contact us so that we can help you with the move. This is to ensure that warranties and insurances are valid. Contact customer service via chat or kundtjanst@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely: 

  • Serial number including model number
  • Contact person including email address and phone number
  • New street address including details (such as floor, room, etc.) for the printer's location
I have questions about our printer agreement, who can I talk to?

Primarily, contact the agreement manager within your company. If you are the agreement manager, you can contact customer service via chat or kundtjanst@atea.se. Please provide the following information so that we can handle your request quickly and securely:

  • Serial number associated with the agreement

 

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