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Information for you

Here you will find frequently asked questions and answers about invoices. In our customer portal My Atea, you can get an overview of your invoices, you can get a notification for new or unpaid invoices and keep track of all payments. You can see the status of all invoices and download copies.

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➡️  General

➡️  Products

➡️  Software and Cloud Services

➡️  Printers with Service Agreement

Usable links

🔗   Atea’s General and Special Terms and Conditions

My Atea

Simplify your working day and dialogue with us in our customer portal My Atea. You can, among other things, create an error report and follow the current status of your case.

General

I have questions about my invoice for consulting services, how can I get answers to them?

Contact Atea using the contact details listed at the top of your invoice (Prepared by, Phone, Email).

Can I get a copy of my invoice?

You can view and download your invoices by logging into My Atea.

 

I have questions about a payment reminder, interest invoice, or collection notice, how can I get answers to them?

Contact customer service via chat or kundtjanst@atea.se and we will help you.

What are the terms of payment in eShop?

You can read about our terms of payment under point 4 in Atea's General and Special Term and Conditions.

 

Products

I have not received my invoice for products, can you help me?

You can view your invoices by logging into My Atea. If you do not get an answer to your question using My Atea, you can contact customer service via chat or kundtjanst@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely:

  • Order number
My invoice for products is missing information or contains errors, what should I do?

Contact customer service via chat or kundtjanst@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely: 

  • What information is missing or if there is something else wrong 
  • Order number or
  • Invoice number

 

How do I change my invoice address for products?

Contact customer service via chat or kundtjanst@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely:

  • Now existing invoice address
  • New invoice address
  • Organization number/customer number

 

Software and Cloud Services

How do I change my invoice address for software and cloud services?

Contact customer service via ateasoftware@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely: 

  • Now existing invoice address
  • New invoice address
  • Organization number/customer number
 I have not received my invoice for software or cloud services, can you help me?

You can view your invoices by logging into My Atea. If you do not get an answer to your question using My Atea, you can contact customer service via ateasoftware@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely:

  • Order number
My invoice for software and cloud services is missing information or contains errors, what should I do?

Contact customer service via ateasoftware@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely: 

  • What information is missing or if there is something else wrong
  • Order number or
  • Invoice number

 

Printers with Service Agreement

I have not received my invoice for printers with a service agreement, can you help me?

You can view your invoices by logging into My Atea. If you do not get an answer to your question using My Atea, you can contact customer service via chat or kundtjanst@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely:

  • Order number
My invoice for printers with a service agreement is missing information or contains errors, what should I do?

Contact customer service via chat or kundtjanst@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely: 

  • What information is missing or if there is something else wrong
  • Order number or
  • Invoice number

 

How do I change my invoice address for printers with a service agreement?

Contact customer service via chat or kundtjanst@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely:

  • Serial number
  • Now existing invoice address
  • New invoice address
  • Organization number/customer number

 

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