
Information to you
Here you will find frequently asked questions and answers about how to report an error and what applies to repairs, warranties and returns when it comes to different types of products.
Error reports can be registered around the clock. Registrations received after 17.00 will be processed the next working day.
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➡️ Warranty
➡️ Repair
Usable links
🔗 Error Reporting and Repair Products
🔗 Ateas General and Special Terms and Conditions
🔗 Ateas General Terms and Conditions for eShop
🔗 General Terms for Service and Support (only in Swedish)
Error Reporting
I want to report an error with a product, how do I do that?
What do I need to consider before reporting an error with my product?
How do I report an error with an Apple mobile phone or tablet?
How do I report an error with an autopilot-registered device?
What is an autopilot-registered device and how do I know if my device is autopilot-registered?
I want to report transport damage to one or more products, how do I do that?
How do I see the status of my error report on products?
Warranty
What is the warranty on this product and what does it cover?
How do I know if a product is covered by warranty?
How do I see the status of my warranty case?
How long is the resolution time for errors covered by warranty conditions?
Is there any cost for resolving errors covered by warranty conditions?
What do I do with a defective product whose warranty has expired?
What is covered by the warranty?
Repair
How do I get help with repairing a product and what does it cost?
Can I get help from Atea to repair a product?