Error reporting Conference Rooms

Information to you

Here you will find frequently asked questions and answers about how to report an error on conference equipment if you have a service agreement or if you want to contact us for help if you do not have a service agreement.

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➡️ Error Reporting

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🔗 Error Report Conference Equipment (for you with a service agreement)

🔗 Error Report Conference Equipment (for you without a service agreement)

Error Reporting

I have problems with the conference equipment I bought from Atea and have a service agreement. How do I get help?

Fill in this form and we will contact you. Error Report Conference Equipment (for you with a service agreement). You can also contact our service desk via ateaav.support@atea.se or 0200-33 00 40 and we will help you. Please provide the following information so that we can handle your request quickly and securely:

Agreement number
Name, address
Equipment/room
What is wrong

What does it cost to sign a service agreement to get support and help with the conference equipment I bought from Atea?

Contact us at ateaav.support@atea.se and we will contact you to discuss your needs and how we can best solve them. The cost of your specific service agreement depends on the equipment you have, its scope, and the desired response time. Please provide the following information:

The type of equipment you have
Quantity of the above equipment
Location (one or more offices)

I have problems with the conference equipment I bought from Atea but miss a service agreement. Can I get help to solve it anyway?

Yes, you can (cost applies). Fill in this form and we will contact you. Error Report Conference Equipment (for you without a service agreement).

How quick can I get help to solve problems with the conference equipment I bought from Atea if I have a service agreement?

Several factors affect this, and it depends on the level of the Service Level Agreement (SLA) you have chosen in the service agreement.

What does it cost to get support from you to help with conference equipment?

If you sign a service agreement, the cost is determined by several factors, such as the equipment you have, its scope, and the desired response time.

If you do not have a service agreement, we invoice the cost for work and travel. The labor cost depends on whether a service technician, video conference specialist, programmer, or specialist consultant is needed. Additional costs may apply for inconvenient working hours on weekday evenings, Saturdays, Sundays, or holidays.

I have problems with the conference equipment I bought from another supplier than Atea. Can I get help to solve it anyway?

Yes, you can (cost applies). Fill in this form and we will contact you. Error Report Conference Equipment (for those without a service agreement) | Atea.

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