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Information to you

Here you will find frequently asked questions and answers about your orders and deliveries of software and cloud services, such as what applies if you want to make an adjustment to your order that has not already been delivered or how to find out where your delivery is.   

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➡️  Order

➡️  Delivery

 

My Atea

Simplify your working day and dialogue with us in our customer portal My Atea. You can, among other things, create an error report and follow the current status of your case.

Order

Can I change or add to my placed order?

Contact customer service via ateasoftware@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely:

  • Order number
  • What you wish to change or add  

Note that the possibilities to change or add to an order depend on where in the process your order is.

Where can I see the status of my software order?

You can see the status of your order in My Atea. If you do not get an answer to your question, you can contact customer service via ateasoftware@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely:

  • Order number
How do I cancel all or part of my software or cloud services order?

Contact customer service via ateasoftware@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely:

  • Order number for the order you wish to cancel
  • Possibly case number

Note that once the order is received and confirmed by Atea, we cannot guarantee that we can cancel your order.

 

Delivery

When and how will I receive my software delivery?

Software delivery is made via email directly from the manufacturer within 5-7 business days from the order date according to the order confirmation.

When and how will I receive my cloud service delivery?

Cloud service delivery is made via email directly from the manufacturer or via the manufacturer portal within 0-10 hours from confirmation that the order is placed.

 

How do I change the email address for software and cloud service delivery?

Contact customer service via ateasoftware@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely:

  • Organization number/customer number
  • Previous email address
  • New email address
  • Order number 
Where is my software delivery?

You can see the status of your delivery in My Atea. If you do not get an answer to your question, you can contact customer service via ateasoftware@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely:

  • Order number

 

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