Skip to main content
Do you have a question? We're here to answer.

Information to you

Here you will find frequently asked questions and answers about your orders and deliveries of products, such as what applies if you want to make an adjustment to your order that has not already been delivered or how to find out where your delivery is.  

Move on to

➡️  Order

➡️  Delivery

My Atea

Simplify your working day and dialogue with us in our customer portal My Atea. You can, among other things, create an error report and follow the current status of your case.

Order

I want to change the delivery address for my product order, how do I do that?

Contact customer service via chat or kundtjanst@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely:

  • Order number for the order you want to change the address for
  • New delivery address  

Note that once the order is received and confirmed by Atea, we cannot guarantee that we can change the delivery address.

Can I partially deliver my product order?

Contact customer service via chat or kundtjanst@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely:

  • Order number for the order you want to partially deliver

Note that once the order is received and confirmed by Atea, we cannot guarantee that we can change the order to be partially delivered.

How do I cancel all or part of my product order?

Contact customer service via chat or kundtjanst@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely:

  • Order number for the order you wish to cancel

Note that once the order is received and confirmed by Atea, we cannot guarantee that we can cancel your order.

Can I add information to my product order?

Contact customer service via chat or kundtjanst@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely:

  • Order number
  • What information you want to add

 

How can I add items to my existing product order?

Contact customer service via chat or kundtjanst@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely:

  • Order number
  • Item number for the item you want to add

Note that once the order has already been sent by Atea, we cannot guarantee that we can add more items. You can see the status of your order in My Atea.

How can I change the invoice address for my product order?

Contact customer service via chat or kundtjanst@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely:

  • Existing invoice address
  • New invoice address
  • Organization number/customer number
I want to send my product order abroad, is that possible?

Contact customer service via chat or kundtjanst@atea.se and we will help you.

 

Delivery

Where is my product delivery?

You can see the status of your delivery in My Atea. If you do not get an answer to your question, you can contact customer service via chat or kundtjanst@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely:

  • Order number
Why is my tracking link not working?

It may be because a tracking number has been created but the order has not yet been shipped. You can see the status of your delivery in My Atea. Ensure that the order is in "Shipped" status and try again.

Otherwise, contact customer service via chat or kundtjanst@atea.se and we will help you.

 

Can I see who received and signed for my product delivery?

Contact customer service via chat or kundtjanst@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely:

  • Order number or invoice number
What does my delivery date mean?

The date shown on your order confirmation or in My Atea is the date the order is expected to be delivered to you. If it is marked as unconfirmed, we do not yet have a date to show. As soon as it is confirmed, it will be updated with a new delivery date.

 

Top of page